{"id":7,"date":"2017-02-22T18:09:00","date_gmt":"2017-02-22T18:09:00","guid":{"rendered":"http:\/\/staging.elmcitypartybike.com\/?page_id=7"},"modified":"2023-11-21T13:50:55","modified_gmt":"2023-11-21T18:50:55","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/pedalcruise.com\/stamford-ct\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions: policies, rates, weather, ages, etc…"},"content":{"rendered":"
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Does the boat run rain or shine?<\/dt>\n
YES!!! Pedal Cruise operates in rainy weather too. The vessel is covered by a canopy protecting passengers from above. We only operate under weather and water conditions that allow a safe and enjoyable boating experience, to be determined by one of our Captains. Please see our cancellation policy below.<\/dd>\n<\/dl>\n
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How much does it cost?<\/dt>\n
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What’s your cancellation policy?<\/dt>\n
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Pedal Cruise reserves the right to cancel at any time, delay or cut short any tours as needed due to weather, mechanical issues or other possible events. Public tours must have a minimum of 10 total tickets purchased or it will be rescheduled.<\/dd>\n

In the event of weather delays or cancellation, we will do our best to give you notification as far in advance as possible but most weather calls are made the day of the tour and sometimes just before scheduled start times. Cruises that are canceled will be offered resolution options as determined by the type of ticket purchased. Refunds will not be offered for any cancellation regardless of reason or cause, unless the Refundable Ticket (public cruises) or Upgrade (private cruises) was purchased. Tours canceled due to weather after 60 minutes into the ride will be considered a full tour; between 30-45 minutes will be given a store credit valued at half their purchase; 30 minutes or less will be given a store credit valued at their full purchase.<\/p>\n<\/dd>\n<\/dl>\n

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What is your Refund Policy?<\/dt>\n
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Base Fare Tickets are not eligible for refunds under any circumstance. Pedal Cruise offers a Refundable Ticket option for public cruises or a Refundable Upgrade for private cruises, allowing you flexibility should your plans change or if the cruise needs to be canceled by Pedal Cruise. Refundable options will allow you to reschedule or receive a refund in the event Pedal Cruise cancels the cruise due to adverse weather conditions, mechanical issues or other possible events.<\/dd>\n

\tWith a Refundable Ticket or Upgrade, you may also voluntarily cancel your cruise for any reason up to 7 days prior to your cruise for a refund. You may also reschedule with notification at least 72 hours before your scheduled cruise date. No requests for refunds will be honored for cancellations within 7 days of the cruise. Similar to trip insurance, the Refundable Ticket\/Upgrade amount (equaling about 10% of the cost of the Base Fare) is non-refundable and is not returned.<\/dd>\n<\/dl>\n<\/dd>\n<\/dl>\n<\/dd>\n<\/dl>\n

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What is the difference between ticket types?<\/dt>\n
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BASE FARE TICKETS: Base Fare Tickets have a strict cancellation policy. NO REFUNDS will be offered under any circumstance. You can reschedule or convert to store credit up to 7 days before the event. Within 7 days of the event, this ticket is non-transferable and non-refundable. If Pedal Cruise cancels the event at any time, this ticket can be rescheduled or converted to store credit. Any gratuity added to the booking will be refunded and will not be included in the store credit.<\/dd>\n

\tREFUNDABLE TICKET\/UPGRADE: Refundable Tickets purchased for public cruises and private cruises which purchased with the Refundable Upgrade have a generous cancellation policy offering rescheduling, store credit or refund up to 7 days before the event. Within 4-7 days of the event, this ticket can be rescheduled or converted to store credit, but is nonrefundable. Within 72 hours of the event, this ticket is non-transferable and non-refundable. If Pedal Cruise cancels the event at any time, this ticket can be rescheduled, converted to store credit, or refunded. Similar to trip insurance, the Refundable Ticket\/Upgrade amount (equaling about 10% of the cost of the Base Fare) is not refundable and is not returned.<\/dd>\n

\tGIFT CERTIFICATES\/STORE CREDIT: This value is nonrefundable and follows the same policy as the Base Fare.<\/dd>\n<\/dl>\n<\/dd>\n<\/dl>\n<\/dd>\n<\/dl>\n<\/dd>\n<\/dl>\n

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Do we have to sign a waiver?<\/dt>\n
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Yes, please sign HERE<\/a> to help speed up the sign up process so you can have more fun! You will need the Booking ID and date of your cruise to complete the waiver. The primary reservation holder will also have a link to the waiver that can be shared with their party.<\/dd>\n<\/dl>\n<\/dd>\n<\/dl>\n
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Can riders be under 21 years of age?<\/dt>\n
Riders under the age of 21 are warmly welcomed on our cruises when accompanied by an adult or guardian. The minimum age requirement to participate on any of our cruises, whether public or private, is 5 years old. If there are passengers between the ages of 5 and 17 onboard, it is mandatory for them to be accompanied by at least one parent or guardian over the age of 25 for every 4 minors (ages 5-17) onboard.<\/dd>\n<\/dl>\n<\/div>\n
To ensure the safety of children aged 5-12, it is essential that they wear USCG approved life vests at all times while on the dock and the vessel for the entirety of the cruise. The child’s parent or guardian is responsible for providing a children’s USCG approved Type I, Type II, or Type III life vest that is appropriate for the child’s age, weight, and height.<\/div>\n
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Please note that inflatable items, floaties, swimmies and similar accessories are not permitted as substitutes for the approved life vests.<\/div>\n
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Do we tip the Captain & First Mate?<\/dt>\n
Yes please! We encourage guests to tip the Captain & First Mate since they rely on it to pay their bills. Suggested tip for Private Cruises: $200-300 and $10-15 per person for Group Cruises.<\/dd>\n<\/dl>\n
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How does the boat move?<\/dt>\n
The boat moves by pedal power which harnesses a water paddle at the rear of the boat, so get ready for fun exercise!! We also have a motor so you can relax as well.<\/dd>\n<\/dl>\n
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Are there any stops on the cruise?<\/dt>\n
Most cruises bring guests out to scenic Stamford Harbor as it enters the Long Island Sound and routes may change depending on weather and water conditions.\u00a0 If conditions warrant, cruises may be restricted to staying in the inner harbor. Our cruises do not go past the Outer Reach of Stamford Harbor.<\/dd>\n<\/dl>\n
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How many seats are there?<\/dt>\n
There are 12 pedaling seats and 10-12 bench seats. There is also some standing room and all guests are asked to share the time at different seating areas if another passenger has not had a chance to experience that area. It’s fun to move around!<\/dd>\n<\/dl>\n
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Can we bring our dog?<\/dt>\n
Public Cruises must remain dog-free, however well behaved dogs are welcome on Private Cruises.\u00a0 We suggest bringing a water bowl & food for these furry adventurers. Dogs must be under leashed control at the dock & on the vessel.<\/dd>\n<\/dl>\n
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What features are on the boat?<\/dt>\n
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